Exchanges and Returns

Return Policy

Your purchase is protected for one year. Please retain all product packaging, tags, loose parts, owner's manuals, and proof of purchase.

Bicycles

All bicycles returned within one year with proof of purchase and in "like new" condition and with all original packaging, tags, loose parts, and owner's manuals will receive a full refund. Bike Nashbar reserves the right to determine if an exchange or a partial refund applies. Refund will be made in the tender type originally used. In some cases, the customer may be responsible for the cost of materials and labor to replace parts of the bicycle that show signs of wear and tear (i.e. tires, grips, handlebar tape, saddles, pedals, cranks, wheels, etc.). If the bike shows signs of significant wear and tear or damage due to abuse, incorrect installation, or accidents, as determined by Bike Nashbar staff, it will not be accepted for return or refund. Customer is responsible for all return and exchange shipping costs.

Components, Parts, Accessories and Apparel

All components, parts, accessories, and apparel will receive a full refund when returned with proof of purchase in new condition within one year from the date of purchase with all original packaging, tags, loose parts, and owner's manuals. Bike Nashbar reserves the right to determine if an exchange or a partial refund applies. Refund will be made in the tender type originally used. Bike Nashbar staff will assess the condition of the product and if the product is determined to be used, it will not be accepted for return or refund. Returned nutrition products that have passed their expiration date will not be accepted. Customer is responsible for all return and exchange shipping costs.

Manufacturer's Warranty

If a product purchased from Bike Nashbar has a manufacturing defect, it will be covered by the manufacturer's warranty. The customer will be required to maintain possession of the product until the issue is resolved with the manufacturer.

Bike Nashbar-designed Product Warranty:

Bike Nashbar-designed product is manufactured to deliver consistently high quality. Our product is guaranteed for one year against defects in workmanship under normal wear and tear conditions. If the product shows signs of damage due to abuse, incorrect installation, or accidents, it will not be accepted for replacement or refund. If you experience a product defect, please contact customer service at 877-688-8600. If the product is determined to be defective, you will receive a product replacement or refund with your proof of purchase.