Bike Nashbar Policy Information
100% Customer Satisfaction
We stand behind everything we sell. If
for any reason you are not satisfied with your purchase, upon receipt, simply return
the item with proof of purchase and we'll replace it or give you a refund
or credit your account for the item.
Always the Lowest Price
If any catalog item is sold for less in any current national catalog
or publication, we will sell that item for 5 cents under their in-stock
price. Identify item and publication AT THE TIME OF ORDERING. (Not included
are competitors' close-outs, discontinued merchandise or the Outlet Stores.)
15 Day Price Protection
If we lower the price on any item (except for internet closeouts and automatic markdowns) within fifteen days from
purchase, we will gladly refund the difference upon request.
Overnight and 2-Day Air Orders
ALL Internet Orders must be received by 4 pm EST, Mon-Fri to be shipped same day. All
overnight orders placed on Fridays will arrive on Monday if you wish to
have Saturday delivery,there is an additional $10.00 charge. All 2nd Day
orders placed on Thursdays will arrive on Monday, and all 2nd Day orders
placed on Friday will arrive the following Tuesday. Alaska and Hawaii
are 2-day delivery only. All military and Canadian shipments Must be shipped
by 1st Class Mail.
Canadian Orders
GST and Duty: You will be billed 7% GST, a $5 processing fee, and duty
based on the item (most clothing is 17.5%, most components 7.5%) for orders
over Cdn $20 by Canadian Customs. OUR PRICES ARE LISTED IN U.S. DOLLARS.
All returns should be shipped via Postal System to the Canfield, OH address
(See RETURNS below).
Returns
Ship Returns through Ground UPS or insured US Mail to:
Bike Nashbar Returns Dept.
6103 St Rt 446
Canfield, OH 44406
(we do not accept COD's)
Bike Nashbar will refund actual shipping costs from UPS label or postage
on damaged merchandise or mistakes made by us. Merchandise returned with
excessive use or is over 1 year old, will be subject to a restocking fee and credit slip refund.
(Labor fees are not refundable, i.e., custom built wheels.) Returns over
$250 must have a return authorization number clearly marked on the outside
of the package or the item will be refused. Return authorization number
can be obtained by writing to mail@bike.nashbar.com or by calling: 1-800-NASHBAR
(627-4227).
Limit on Quantities
We reserve the right to limit quantities so that as many customers as possible can enjoy our prices.
Closeouts / Backorders
Occasionally some items are unavailable and may be backordered (requiring
a separate shipment). If this should occur, we won't bill your credit card
until time of shipment, there is, no additional shipping charges. All backorders
are shipped by Ground Shipping.
Bike Nashbar believes this information is accurate as of its publication
date; such information is subject to change without notice. Bike Nashbar
is not responsible for any inadvertent errors.
Online Payment Methods
We accept DISCOVER, VISA, and MASTERCARD Only.
PRICES IN THE ON-LINE CATALOG ARE IN EFFECT UNTIL THE ISSUANCE OF OUR NEXT ON-LINE CATALOG.
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